Support On-Line

Returns Policy

We want you to be completely satisfied with your purchases, and what's more so does Blue Box Socks (Blue Box GB). Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur.

Items are described and photographed as accurately as possible, but please note that colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer delivery note/invoice) within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked.

Please note we are only able to accept items that have not been worn, altered or used. We can only replace identical products so if you wish to order additional items it will be treated as a new order. If the product is damaged in any way or has become broken in transit please call customer support on 0844 8843364 or email support@blueboxsocks.co.uk.

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us. Blue Box Socks (Blue Box GB) is registered at Blue Box GB, 233 Melton Road, Sprotbrough, Doncaster, South Yorkshire, United Kingdom, DN5 7NU.

Delivery Policy
*Our aim is to despatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days. We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. All orders over £20.00 in value, will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the order less the cost of the attempted delivery..
Privacy Policy
This privacy policy sets out how Blue Box Socks (Blue Box GB) uses and protects any information that you give Blue Box Socks (Blue Box GB) when you use this website.
Blue Box Socks (Blue Box GB) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Blue Box Socks (Blue Box GB) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/04/2011.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:· Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Blue Box GB, P.O. Box 828, Doncaster, South Yorkshire, United Kingdom, DN1 9AT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.